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Entity: JAWMAX Pty Ltd (ABN 00 000 000 000), trading as JAWMAX
JAWMAX ships products throughout Australia. We aim to deliver every order safely, securely, and within the timeframes below. We currently do not ship internationally — all orders must have an Australian delivery address.
Orders are typically processed within 1-2 business days after payment is confirmed. Business days are Monday to Friday, excluding Australian public holidays.
Once dispatched, estimated delivery times are:
These timeframes are estimates only and are not guaranteed. Delivery may be affected by courier capacity, weather events, public holidays, or other factors outside our control.
Shipping costs are calculated at checkout based on your delivery address and the size or weight of your order. Available options may include standard shipping, express shipping, and free shipping on qualifying orders, as displayed at checkout.
Once your order is dispatched, we will send you a confirmation email with tracking information where available, so you can follow your delivery's progress.
If a delivery attempt is unsuccessful, the courier will generally leave a card with instructions for redelivery or collection. If a parcel is returned to us as undeliverable, we will contact you to arrange redelivery, which may incur an additional shipping fee.
Please ensure your delivery address is correct at checkout. We are not responsible for orders delayed or lost due to an incorrect address provided by you, though we will do our best to assist in resolving the issue.
If your order arrives damaged or does not arrive within the expected timeframe, please contact us at [email protected] so we can investigate with the courier and arrange a resolution.
For questions about shipping, contact us at [email protected] or write to us at 1 Example Street, Sydney NSW 2000, Australia.